BQ&Q – Return and Exchange Policy

BQ&Q – Return and Exchange Policy

To ensure convenience for our customers, BQ&Q has suitable policies in place for product returns and exchanges. We always aim to provide our customers with the best products and services.

Returning or exchanging a product is subject to specific conditions. Please refer to the detailed information below:

Applicable Customers: All customers who make purchases from BQ&Q Corporation

  1. Return Regulations:
  • Upon receiving the product, customers must take photos or videos while unpacking to serve as evidence in case of wrong, missing, or damaged items if they wish to return the product.
  1. Return Policy:
  • Products with manufacturing defects.
  • Products received do not match the ordered items.
  • Products received are missing items.
  • Products can be returned within 3 days from the date of receipt.
  • The product must be intact, without dents, damage, or tears when returning it.
  • BQ&Q will cover the shipping fee if the product is defective or missing due to manufacturing faults.
  • BQ&Q will verify the product issue within 5-7 days from the date the customer reports the return.
  1. Return Conditions:
  • Products can be returned within 7-10 days (depending on the geographical location).
  1. Refund Policy:
  • If customers do not wish to exchange the product for another item, they will be refunded. The refund period depends on the chosen refund method.

Thank you for choosing BQ&Q. If you have any further questions or concerns, please do not hesitate to contact our customer service. We appreciate your business